Refund and Returns Policy

At Sevelin, customer satisfaction is important to us. We carefully inspect every order before dispatch to ensure it reaches you in excellent condition.

Returns

Due to the hygienic nature of skincare products, we do not accept returns or exchanges on products that have been opened, used, or tampered with.

Returns are only accepted if:

• You receive the wrong product.
• The product arrives damaged or defective.
• The product is expired at the time of delivery.

To request a return, please contact us within 48 hours of receiving your order. Your request should include:

• Your order number.
• Clear photos of the product and packaging.
• A brief description of the issue.

Refunds

Once your request is reviewed and approved, we will offer one of the following:

• A full refund.
• A replacement product.
• Store credit, where applicable.

Approved refunds will be processed within 7–10 business days using the original payment method or another mutually agreed method.

Non-Refundable Items

Refunds or returns will not be accepted for:

• Opened or used products.
• Products damaged due to improper use or storage.
• Change of mind after purchase.
• Allergic reactions or skin sensitivities. We recommend performing a patch test before using any skincare product.

Order Cancellations

Orders may be cancelled before they are dispatched. Once an order has been shipped, it cannot be cancelled.

Contact Us

For any return or refund inquiries, please contact us through our Contact Us page or by email. We aim to respond to all requests within 1–2 business days.